Useful Information

Included in the Price

• CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.

(Not covered under the included cover: Tyres, Wheels, Rear view and side mirrors, Windows, Undercarriage. Please see more in the Excess and Liability section.)

• Third Party Cover

• Airport Service Fee

• One-way fee is included in the price quoted online and payable at the counter, only applicable for One Way Rentals.

• Breakdown assistance is included for mechanical failure.

• Unlimited mileage (except for Toyota Commuter)

Excess and Liability

There is a standard Collision Damage Waiver excess of AUD 4400 for all Car groups (Multi Vehicle Accidents only) except 12 seater minibus (XVAR): 5500 AUD . The car rental provider will pre-authorise the excess amount on your credit card when you collect your vehicle. This will be automatically released if there is no theft or damage during the rental period. If there is damage to the rental vehicle, you will be liable for up to the excess amount and the standard vehicle insurance policy will cover the rest.

If you have purchased a third party insurance an excess will still be required by the car rental provider.

In the event of a Single Vehicle Accident the amount of AUD 2200.00 including tax applies in addition to the standard excess.

Optional insurances (purchased locally):

Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage. The prices of the PRW Cover will vary depending on the car group, age and rental duration:

Compact, Economy, Metro, Intermediate, Standard

Price is between 16.50 AUD and 24.20 AUD per day and the excess will be reduced to 385 AUD.

SUV and 8 seater minivan:

Price is between 20.90 AUD and 29.70 AUD per day and the excess will be reduced to 500 AUD.

12 Seater Minibus:

Price is between 20.90 AUD and 29.70 AUD per day and the excess will be reduced to 1000 AUD.

Fuel policy

The car rental provider will provide you with a specific level of fuel and you will need to return the vehicle with the same level. Please make sure you check the level reading when you pick up the car.

Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.

Fuel charges are payable at the rental desk unless otherwise stated in the Included in the Price section.

Deposit and Credit card Information

The car hire company will require a deposit amount of AUD 1000 excluding tax at pick-up. This deposit will be returned at the end of the rental, as long as all conditions have been met.

Car rental provider accepts credit cards to pay for costs, excess and deposits at the counter. The main driver of the car rental contract must be the cardholder of one of the following valid credit cards: MasterCard and VISA.

Car rental provider does not accept payment by Cash, American Express, Postepay, Visa Electron, any Debit Card (Including MasterCard or Visa), Prepaid Credit/Debit Card or Diners.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.